FAQ’s

FREQUENTLY ASKED QUESTIONS

I want to talk to someone? Can someone help me?

Reach out to us anytime by clicking HERE.  Alternatively, find us on Facebook and send us a message. We are REAL people and we are here to help if you need it! Messages and emails are monitored Mon-Fri 9am – 5pm with the exceptions of Public Holidays.

How much is postage?
  • All watches purchased for delivery within Australia receive FREE EXPRESS POSTAGE applied automatically at the checkout. Average delivery time 2-4 days.
  • All other orders (gift boxes, link tools etc purchased separately) within Australia –  $9.95 Express Post. Average delivery time 2-4 days.
  • Orders to New Zealand – $11.95 Express Post. Average delivery time 3-6 days.
  • All other International Orders – Free Postage via economy/eparcel. Delivery times vary.

Please see our Shipping Information page for more info.

How long till my order is dispatched?
  • Australian & New Zealand orders are processed and dispatched within 1-2 business days (usually next business day).
  • If you have ordered the engraving service with your watch, your order will be dispatched within 2 business days.
  • International orders will be shipped within 5 business days.
How are your products shipped?
  • Our products are shipped directly from Brisbane via Australia Post using the EXPRESS POST service.
  • Delivery times are usually 2-4 business days depending on your location. We ship Australia Wide.
  • International Orders are shipped via ePacket and take between 10-28 days to arrive.
Accordion Panel

We try our hardest to keep our watches in stock at all times so we can ship them to our customers ASAP. From time to time we may sell out of a particular model.

We may allow particular models to be ordered when they are out of stock and they will appear in their listing as “Available on Backorder”.

These orders are processed as soon as stock is available. Please be advised that delivery times may be between 7-28 Days for backorders.

We aim to be in contact once you place your order to advise the expected delivery time.

Can I buy Spare Parts or extra links?

Yes, we carry most parts in stock and can get any parts we don’t have in stock within 2-3 weeks. Please contact us for more information.

Are you a registered business?

Yes, we are a 100% Australian owned and operated business. Our registered business name is Just Wood Products.

Our ABN is 46 723 990 867

Our postal address is:

PO Box 560

UPPER COOMERA

QLD   4209

I am worried about payment security. Are your payment methods safe?

We understand the hesitation that some customers may have when shopping online. For this reason we choose to use PayPal, one of the worlds most trusted payment gateways to handle our customers online payments. PayPal uses state of the art security certificates and have one of the worlds best data encryption platforms available.

At NO STAGE do we ever see, record or have access to your personal payment details. This is a method that works best for both us and our customers.

So yes, shopping and paying with us is safe. Afterpay and Zip payment methods are governed by their respective policies regarding security.

What do you do with my personal details?
  • We collect details from our customers for the sole purpose of processing orders and organising shipping/delivery. Your details are kept private and are NEVER sold, distributed or otherwise used by any 3rd parties or marketing agencies as a result of shopping with us.
  • From time to time you may receive marketing emails directly from us, but only if you have opted in when signing up for an account or making a purchase.
  • Our site is SSL Certified and all data transmitted is encrypted with industry standard 256bit encryption technology. Look for the padlock symbol in the address bar – proof that our site has met your browsers security checks.
  • If paying via Afterpay or Zippay, you will be transferred to the respective payment gateway for you to complete your order. Any details entered during this process is governed by the T&C’s of the respective payment provider. We do not collect any of these details from our customers.
Do you have a Return Policy?

Yes, our aim is to ensure our customers are satisfied with their total shopping experience with us – from website to delivery and beyond.

For this reason we have a fair and structured Returns Policy so our customers know up front just what they can expect from us before making a purchase. Our policy can be found here www.justwood.com.au/returns-exchanges

Why should I buy from you?
  • Because you want great service, demand a secure website and payment gateway, want super quick delivery and great products backed by a generous exchange and return policy.
  • We are also Australian owned & operated.
  • And by purchasing from us, you are supporting a small family business.
My Buy Now, Pay Later request keeps getting declined. Can you help?
  • If you are having trouble completing your order via Afterpay or Zippay you will need to contact the provider in order to gather more information about why you are being declined. We do not have any control over the approval of personal accounts.
  • As a suggestion, you could try refreshing your browser, deleting your cookies or use another device to try and complete your payment as there may be an issue with the cache of your device or browser.
I am having problems using your site on a mobile device. Can you help?
  • If you are having trouble using our site, adding products to the cart or completing the checkout, it may be due to a few reasons. Firstly, try clearing your browsers history, cache and cookies in your settings and reload the page.
  • If this does not work, try using another browser (our site works best with Chrome). We have had reports that the Samsung Internet Browser may not be compatible with our site.
  • Any other questions? CONTACT US