I want to talk to someone? Can someone help me?
Reach out to us anytime HERE. Alternatively, find us on Facebook and send us a message. We are REAL people and we are here to help if you need it!
How much is postage?
We offer a Flat Rate postage fee of $9.95 for all orders under $80. For all orders OVER $80 you will receive FREE POSTAGE! And…. we send via Express Post so you get your items FAST.
How are your products shipped?
Our products are shipped from Brisbane via Australia Post using EXPRESS POST satchels. Delivery times are usually 1-3 business days depending on your location. We ship Australia Wide. International Orders are shipped via ePacket and take between 7-21 days to arrive.
The watch I want is “Available On Backorder”. What does this mean?
We try our hardest to keep our watches in stock so we can ship them to our customers ASAP. From time to time we may sell out of a particular model. We receive new stock 2-3 times per month and any orders will be fulfilled as a priority once they become available. Please be advised that delivery times may be between 7-28 Days for backorders. We aim to be in contact once you place your order to advise the expected delivery time.
Can I buy Spare Parts or extra links?
Yes, we carry most parts in stock and can get any parts we don’t have in stock within 2-3 weeks. Please see contact us for more information.
Are you a registered business?
Yes, we are a 100% Australian owned and operated business. Our registered business name is Just Wood Products and our ABN is 46 723 990 867
I am worried about payment security. Are your payment methods safe?
We understand the hesitation that some customers may have when shopping online. For this reason we use PayPal, one of the worlds most trusted payment gateways to handle our customers payments. PayPal uses state of the art security certificates and have one of the worlds best data encryption platforms available. At NO STAGE do we ever see, record or have access to your personal payment details. This is a method that works best for both us and our customers. So yes, shopping and paying with us is safe.
What do you do with my personal details?
We collect details from our customers for the sole purpose of processing orders and organising shipping. Your details are kept private and are NEVER sold, distributed or otherwise used by any 3rd parties or marketing agencies. From time to time you may receive marketing emails directly from us, but only if you have opted in when signing up for an account or making a purchase. Our site is SSL Certified and all data transmitted is encrypted with industry standard 256bit encryption technology. Look for the padlock symbol in the address bar – proof that our site has met your browsers security checks. Credit Card payments are securely processed via PayPal.
If paying via Afterpay or Zippay, you will be transferred to the respective payment gateway for you to complete your order. Any details entered during this process is governed by the T&C’s of the respective payment provider. We do not collect any details from our customers.
Do you have a Return Policy?
Yes, our aim is to ensure our customers are satisfied with their total shopping experience with us – from website to delivery and beyond. For this reason we have a fair and structured Returns Policy so our customers know up front just what they can expect from us before making a purchase. Our policy can be found here www.justwood.com.au/returns-exchanges
Why should I buy from you?
Because you want great service, demand a secure website and payment gateway, want super quick delivery and great products backed by a generous exchange and return policy. We are also 100% Australian owned & operated. And by purchasing from us, you are supporting a small family business.
I am having problems using your site on a mobile device. Can you help?
If you are having trouble using our site, adding products to the cart or completing the checkout, it may be due to a few reasons. Firstly, try clearing your browsers history, cache and cookies in your settings and reload the page.
If this does not work, try using another browser (our site works best with Chrome). We have had reports that the Samsung Internet Browser may not be compatible with our site.
Any other questions? CONTACT US