Orders within Australia & New Zealand
- Orders for delivery within Australia receive FREE EXPRESS POSTAGE via Australia Post (average delivery time is 3-5 business days excluding our order processing time)
- ALL watches for delivery within New Zealand receive FREE STANDARD POSTAGE via Australia Post (estimated delivery time is 6-10 business days excluding our order processing time)
Our Order Processing Time
- Our standard processing time for most orders is 1-2 business days (average time for dispatch is next business day). We will carefully pick, pack and send your order and provide you with tracking details.
- Our processing times are subject to all National and QLD Public Holidays.
- Delivery times are quoted with respect to the Australia Post Express Network and does not include our standard order processing time. If the delivery address is OUTSIDE of the Express Network, longer delivery times can be expected. Our aim however, is always to have your order delivered as soon as possible.
- If personalised engraving has been requested, please allow 2-3 additional business days to allow for processing.
All International Orders
- All International Orders receive FREE Standard Worldwide Shipping, shipped directly either from our studio in Brisbane, Australia OR direct from our manufacturer in S.E. Asia (Estimated delivery time is 14-28 days depending on customs and transit time frames and availability).
- Customer is responsible for all (if any) duties, taxes or other custom fees.
- Orders will be shipped within 3-5 business days and a tracking number will be provided.
All orders are tracked and lodged and are regularly monitored by our ordering system to confirm successful delivery.
Customers please note:
- Once orders have been lodged with our delivery contractor, all orders are then subject to the responsibility, care and handling by them and their drivers. Delivery times will depend on their ability to provide the expected service.
- Damaged in transit or missing items/orders will require investigation via our claims process – We will work with our customers and with Australia Post (or other delivery contractor) if this event was to ever occur.
- Express Postage Parcels do not require signature and some local delivery contractors may make the decision to ‘Safe Drop’ your order at the delivery address if no one is home.
- We encourage customers to use the tracking details we provide to manage the safe delivery of their order.
- It is important to provide a suitable delivery address when placing your order. If there are any special delivery instructions, please add them to the ‘Order Notes’ section when completing the checkout process.
DISCLAIMER – Please note that your original shipping details MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries due to customers providing incorrect information . If you need an order shipped out more than once, there will be an additional fee payable to cover postage (unless the error is ours). We provide tracking details for your convenience.
If an order is delivered to an incorrect address (as provided on the order by the customer), we are unable to guarantee that we will be able to recover the order.