Orders within Australia & New Zealand
ALL orders within Australia over $80 receive FREE EXPRESS POSTAGE via Australia Post (estimated delivery time is 2-4 business days excluding processing time)
Orders under $80.00 – A Flat Rate Express Postage fee of $9.95 applies (estimated delivery time is 2-4 business days excluding processing time)
Order Processing Time
Our standard processing time for most orders is 1-2 business days (average time frame is next business day dispatch) . We will carefully pick, pack and send your order via Express Post and provide you with tracking details. We don’t like to keep our customers waiting so we try our hardest to keep our orders rolling and our customers happy.
Our processing times are subject to all National and QLD Public Holidays.
Delivery times are quoted with respect to the Australia Post Express Network and does not include our standard order processing time. If the delivery address is OUTSIDE of the Express Network, longer delivery times can be expected. Our aim however, is always to have your order delivered as soon as possible.
All orders will receive tracking details.
We choose to use Australia Post Express for the convenience of our customers. Australia Post has proved to be the fastest, most reliable option for us and allows orders to be sent to 99.9% of the Australian population – even to many remote areas. All orders are tracked and lodged and are regularly monitored by our ordering system to confirm successful delivery.
Customers please note:
Once orders have been lodged with Australia Post, all orders are then subject to the responsibility, care and handling by Australia Post and their contractors. Damaged in transit or missing items/orders will require investigation via the Australia Post claims process – We will work with our customers and with Australia Post if this event was to ever occur.
Express Postage Parcels do not require signature and some Australia Post delivery contractors may make the decision to ‘Safe Drop’ your order at the delivery address if no one is home. We encourage customers to use the tracking details we provide to manage the safe delivery of their order. It is important to provide a suitable delivery address when placing your order. If there are any special delivery instructions, please add them to the ‘Order Notes’ section when completing the checkout process.
All International Orders – Free Economy Shipping via ePacket (or equivalent) direct from our manufacturer (estimated delivery time is 10-28 days depending on customs). Customer is responsible for all (if any) duties, taxes or other custom fees.
DISCLAIMER – Please note that your original shipping details MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries due to customers providing incorrect information . If you need an order shipped out more than once, there will be an additional fee payable to cover postage. We provide tracking details for your convenience. If an order is delivered to an incorrect address (as provided on the order by the customer), we are unable to guarantee that we will be able to recover the order.