Orders within Australia
Orders over $80.00 – Receive FREE EXPRESS POSTAGE via Australia Post* (estimated delivery time is 2-4 business days)
Orders under $80.00 – A Flat Rate Express Postage fee of $9.95 applies (estimated delivery time is 2-4 business days)
Delivery times are subject to the Australia Post Express Network and does not include our order processing time. If the delivery address is OUTSIDE of this network, longer delivery times can be expected. Our aim however, is always to have your order delivered as soon as possible.
*FREE EXPRESS POSTAGE will be granted to you cart automatically once your total reaches $80 or more.
All orders will receive tracking details for their convenience.
We choose to use Australia Post Express for the convenience of our customers. Australia Post has proved to be the fastest, most reliable option for us and allows orders to be sent to 99.9% of the Australian population – even to many remote areas. All orders are tracked and lodged and are regularly monitored by our ordering system to confirm successful delivery.
Customers please note:
Once orders have been lodged with Australia Post, all orders are then subject to the responsibility of Australia Post and their contractors. Damaged in transit or missing items/orders will require investigation via the Australia Post claims process – We will work with our customers and with Australia Post if this event was to ever occur.
Express Postage Parcels do not require signature and some Australia Post delivery contractors may make the decision to ‘Safe Drop’ your order at the delivery address if no one is home. We encourage customers to use the tracking details to manage the safe receipt of their order and ensure they provide a suitable delivery address when placing their order. If there are any special delivery instructions, please add them to the ‘Order Notes’ section when completing the checkout process.
Order Processing Time
As soon as your order is placed on our website and payment has been accepted, your order will start it’s exciting journey to you and will be processed as quickly as possible. In most cases, orders will be carefully picked, packaged and shipped out to your nominated shipping address within 2 business days.
Our processing times are subject to all National and QLD Public Holidays.
All International Orders – Free Economy Shipping via ePacket (or equivalent) direct from our manufacturer (estimated delivery time is 10-28 days depending on customs). Customer is responsible for all (if any) duties, taxes or other custom fees.
DISCLAIMER – Please note that your original shipping details MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries. If you need an order shipped out more than once, there will be an additional fee. We provide tracking details for your convenience.