Orders within Australia
Orders <$80.00 – Flat Rate Express Postage via Australia Post $9.95 (estimated delivery time is 2-4 business days)
Orders >$80.00 – FREE EXPRESS POSTAGE via Australia Post (estimated delivery time is 2-4 business days)
FREE EXPRESS POSTAGE option is only visible once your cart total reaches $80 or more. Please select from the shipping options during the checkout process.
We choose to use Australia Post Express for the convenience of our customers. Australia Post has proved to be the fastest, most reliable option for us and allows orders to be sent to 99.9% of the Australian population – even in remote areas. All orders are tracked and lodged and are regularly monitored by our ordering system to confirm successful delivery.
Customers please note: Once orders have been lodged with Australia Post, all orders are then subject to the responsibility of Australia Post and their contractors. Damaged in transit or missing items/orders will require investigation via the Australia Post claims process – We will work with our customers and with Australia Post if this event was to ever occur.
Express Postage Parcels do not require signature and some Australia Post delivery contractors may make the decision to ‘Safe Drop’ your order at the delivery address if no one is home. We encourage customers to use the tracking details to manage the safe receipt of their order and ensure they provide a suitable delivery address when placing their order. If there are any special delivery instructions, please add them to the ‘Order Notes’ section when completing the checkout process.
All International Orders – Free Shipping via ePacket (or equivalent) direct from our manufacturer (estimated delivery time is 10-28 days depending on customs). Customer is responsible for all (if any) duties, taxes or other custom fees.
Order Processing Time
As soon as your order is placed on our website and payment has been accepted, your order will start it’s exciting journey to you. Providing the items you have purchased are in stock, they will be carefully packaged and shipped out to your nominated shipping address within 2 business days.
*In the event that you have placed an order for an item that is on Backorder (you will be instantly notified of this when placing your order), your item will be shipped as soon as it becomes available. We will be in touch with you regarding estimated times or if there are any issues.
DISCLAIMER – Please note that your original shipping details MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries. If you need an order shipped out more than once, there will be an additional fee. We provide tracking details for your convenience.